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7. ITIL and AI (2.5%)
This is Version 5's headline new category, and at 2.5% it's worth roughly one exam question — so the goal is awareness, not technical depth. The exam will not ask you how a neural network works. It asks whether you understand AI as a supporting capability that helps across the lifecycle and value chain, and that its adoption needs governance. Learn the terms and the framing; resist the urge to go deeper than the exam needs.
Written byAlvin Varughese
Founder•18 professional certifications