2.1.3. Digital Product and Digital Service
💡 First Principle: Add "digital" to product and service and the definitions don't change in spirit — they just specify that the resources and the means of delivery are based on information technology.
A digital product is a product that consists of or is delivered through digital technology — software, data, and the IT components configured to offer value. A digital service is a service delivered or consumed through digital channels, enabling outcomes by means of IT. A mobile banking app is a digital product; the ability to move money through it, any time, without visiting a branch, is the digital service it enables.
⚠️ Exam Trap: Don't over-engineer the distinction between "digital product" and "digital service" — the same product/service logic from 2.1.2 applies, with "digital" simply naming the technological medium. The exam tests that you carry the product-versus-service boundary into the digital terms, not that you invent a new distinction.
Reflection Question: If a regular service and a digital service share the same definition logic, what single word carries the difference?
