2.3. Service Offerings

💡 First Principle: A service offering is the concrete package a provider puts on the table — and breaking it into its component parts (goods, access, actions) lets both sides be precise about exactly what's being provided and consumed.

Why care: vague offerings cause disputes — the consumer expected one thing, the provider delivered another. Naming the components of an offering is what makes service relationships accountable. The mental model: an offering is a menu with three kinds of items on it.

⚠️ Common Misconception: A service offering is often thought to be a single indivisible thing. In fact it's typically a combination of components — some goods, some access to resources, some service actions — and recognizing those parts is exactly what the exam tests.