6.1.2. Testing, Planning, and Resolution

Step 3: Test the Theory

• If confirmed: Determine next steps to resolve
• If not confirmed: Establish new theory or escalate

Step 4: Establish a Plan

• Create action plan to resolve
• Identify potential effects of changes
• Plan rollback procedure

Step 5: Implement the Solution

• Execute the fix
• Escalate if necessary

Step 6: Verify Full Functionality

• Confirm the fix worked
• Test related systems
• Implement preventive measures

Step 7: Document Findings

• Document findings, actions, outcomes
• Update diagrams and procedures
• Share lessons learned