Service Relationship Management:Joint activities by provider/consumer for continual value co-creation.
Practical Context: Collaboration between IT and the business to ensure services meet needs and deliver value.
Service Request: Request from user for pre-defined action (info, advice, resource, access). NOT incident resolution.
Practical Context: A standard request from a user (e.g., requesting software installation, password reset).
Service Request Management: Practice: Handle pre-defined, user-initiated requests. Relies on processes. Handles feedback/complaints.
Practical Context: The process for managing and fulfilling standard user requests.
Service Value Chain (SVC): Operating model; 6 activities representing steps organization takes to create value.
Practical Context: The operational heart of the SVS, showing how value is delivered.
Service Value System (SVS): Describes how components/activities work together for value co-creation. Components: Principles, Governance, SVC, Practices, CI.
Practical Context: The holistic picture of how your organization creates value through services.
Sponsor: Role that authorizes budget.
Practical Context: The person who approves funding for services or projects.
Standard Change:Low-risk, pre-authorized change, well understood, documented. Often fulfilled via SRM.
Practical Context: Routine, low-impact changes that don't require full approval each time (e.g., adding a user to a distribution list).
Supplier Management: Practice: Manage suppliers/performance for seamless service provision.
Practical Context: Managing relationships and agreements with external service providers.