3.4.2 CI Model Steps: Action, Evaluation, and Momentum

This part details the execution, review, and sustainability phases of the Continual Improvement model.

  1. Take action! (Execute plan)

    • Your Role: Implement the improvement plan. This might involve making changes to processes, technology, or how people work.

  2. Did we get there? (Evaluate results vs targets)

    • Your Role: Measure the results of your actions and compare them against your defined targets. Did you achieve the desired outcome? Be honest in your evaluation.

  3. How do we keep the momentum going? (Embed improvement)

    • Your Role: Ensure the improvements are sustained and look for the next opportunity to improve. Embedding improvement into daily activities and culture is key.

🔄 Practical Application: The CI model is not just for large projects. You can apply it to improve a small part of your daily routine, a team process, or a specific aspect of a service. It encourages a systematic and data-driven approach to making things better. The Continual Improvement Register (CIR) is a practical tool for tracking improvement ideas."