2.3 The 7 Guiding Principles (Exam Application and Real-World Guidance)

Phase 2: Foundation – The ITIL 4 Framework in Theory and Action

The Guiding Principles are universal recommendations that guide organizations in all circumstances and help adopt and adapt ITIL to their specific needs. They are not optional; you should consider all relevant principles when making decisions or planning work in your professional role. They primarily support practices by providing recommendations on approach and decisions.