4.5.4 Glossary (M-O)

• Monitoring and Event Management: Practice: Systematically observe services/components, record/report state changes (Events).
  • Practical Context: Using tools to watch systems and services for changes in status.
• Obtain/Build (SVC Activity): Ensure service components are available / meet specs.
  • Practical Context: Acquiring, building, or configuring service components (hardware, software).
• Opportunity: Input to SVS representing options to add value or improve.
  • Practical Context: Ideas for new services, improvements, or efficiencies.
• Organization: Person/group with own functions, responsibilities, authorities, relationships to achieve its objectives.
  • Practical Context: The company or entity you work for.
• Organizational Change Management (OCM): Managing the people aspects of change.
  • Practical Context: Helping people adapt to new processes, tools, or structures. Distinct from technical change.
• Outcome: A result for a stakeholder, enabled by outputs.
  • Practical Context: The actual benefit or result experienced by the user or business from a service.
• Output: Tangible/intangible deliverable from an activity.
  • Practical Context: What a process or activity produces (e.g., a report, a deployed update).