2.4 The Service Value Chain (SVC) – The Engine of Value Delivery

Phase 2: Foundation – The ITIL 4 Framework in Theory and Action

The Service Value Chain is the core operating model of the SVS, describing the key steps (activities) an organization takes to create value. These activities are combined in different ways to form value streams for specific scenarios. Each activity takes inputs and transforms them into outputs, utilizing various practices to perform the work. (Visual Aid Suggestion: Include the standard SVC Diagram showing interconnected activities) SVC Activities (Purpose and Practical Role Focus): We will now delve into each of the six activities.