4.1 Mastering the Exam: Strategy & Mindset

Phase 4: Exam Readiness & Continued Professional Growth

This phase focuses on getting you ready to pass the ITIL 4 Foundation exam. However, view this as a checkpoint on your journey to becoming a skilled IT service management professional. The exam validates your foundational knowledge, which is the basis for applying ITIL in practice.

• Exam Format: 40 Multiple Choice Questions, 60 minutes, 65% pass mark (26/40). Closed book.
• Exam Focus: Application of concepts, understanding relationships between ITIL elements, and precise definitions.
• Mindset: Adopt a Value-driven, holistic, principle-led, collaborative, and practical mindset when approaching questions. This mindset will serve you well in both the exam and your career.