3.3 Interaction Narrative: Value Streams in Motion (Illustrating Real Workflows)

Phase 3: Application – Practices and Value Streams Driving Professional Results

Value streams are a series of steps an organization takes to create and deliver products and services for a specific consumer or scenario. They are combinations of SVC activities and practices. Understanding value streams in practice helps you see how work actually flows and where improvements can be made. Mapping value streams in your own organization helps you visualize this flow, identify bottlenecks, reduce waste (applying the "Keep It Simple and Practical" principle), and find opportunities for optimization and automation ("Optimize and Automate"). This is a key activity for improving professional practice. (Suggest adding a visual representation of a few key value streams, e.g., Request to Resolve Incident, Request to Fulfill Service Request.) We will explore two common examples below.