4.5 Glossary (Exam Definitions and Professional Context)

Phase 4: Exam Readiness & Continued Professional Growth

Welcome to your exam-to-execution glossary—a curated list of terms designed not just to help you pass the ITIL 4 Foundation exam, but to think and speak like a service leader.

Each entry connects:

• The exam-standard definition (what you need to recognize), and
• The professional context (how it shows up in real workflows).

This isn’t a passive list. It’s an active learning layer—built to strengthen pattern recognition, reinforce first principles, and accelerate fluency.

Use this section to:

• Review before test day with confidence,
• Translate terminology into meaningful decision-making,
• Build a durable foundation for long-term mastery.

You don’t just need to memorize these words. You need to own them.

Let’s make this your language.