3.7 Reflection Checkpoint: Improving Your Professional Practice

Phase 3: Application – Practices and Value Streams Driving Professional Results

Now, think critically about your own work environment and how ITIL could be applied:

• Identify a process you are involved in that could be improved. How could you apply the 7 steps of the Continual Improvement Model to make it better?
• Can you think of a time when a lack of clarity on roles and responsibilities (Organizations and People dimension) caused an issue? How could better adherence to this dimension prevent similar problems?
• Consider a recent incident or problem at your workplace. How well did your organization's Incident and Problem Management practices handle it? What could be improved based on the ITIL guidance?
• How are changes managed in your organization? Are there opportunities to improve the Change Enablement process?
• Where could better Collaboration and Visibility improve workflows or relationships in your team or department?