4. Creating and Managing Effective Prompts

Exam domain: Manage prompts and chats by using Microsoft 365 Copilot (20–25%). Phase 4 covers prompts, and Phase 5 covers chats.

Prompting is the everyday skill that separates productive Copilot users from frustrated ones. This phase covers the full lifecycle: writing a prompt and choosing a model for it, referencing the right resources, saving, scheduling and sharing prompts, refining a prompt based on what Copilot returns, and how memory and instructions shape every response.