Phase 4: Software Troubleshooting

This domain is where you put your knowledge into action. It's less about memorizing facts and more about applying a logical, systematic problem-solving process. When you read a troubleshooting scenario on the exam, don't jump to the answer. Instead, mentally walk through the troubleshooting methodology: 1. Identify the problem. 2. Establish a theory. 3. Test the theory. 4. Establish a plan of action. 5. Implement the solution. 6. Verify full functionality. 7. Document findings.