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6.1.3. Sample Questions (Categorized by Domain)

(These are the same excellent questions you provided, kept here for completeness.)

Question 1: (Domain 1.0 - Operating Systems) A technician needs to configure a new Windows workstation to be managed by corporate policies, such as password complexity and desktop settings, which are pushed out from a central server. Which of the following actions must the technician perform? A. Install the gpedit.msc snap-in. B. Join the workstation to the company's domain. C. Configure the workstation with a static IP address. D. Create a new workgroup for the department.

Correct Answer: B
  • Explanation: The key phrase is "managed by... a central server." This describes the function of a Windows Domain controlled by Active Directory. Centralized policies are applied via Group Policy, which requires a workstation to be a member of the domain. While gpedit.msc manages local policies, it cannot receive them from a server.

Question 2: (Domain 2.0 - Security) During malware remediation, a technician has successfully updated the anti-malware definitions and run a full scan in Safe Mode, which removed several threats. After rebooting the machine normally, what is the technician's NEXT step in the CompTIA malware removal process? A. Quarantine the infected system. B. Educate the end user. C. Disable System Restore. D. Schedule scans and run updates.

Correct Answer: D
  • Explanation: This question directly tests your knowledge of the 7-step malware removal process. Step 4 is "Remediate," which includes scanning. The very next step, Step 5, is to "Schedule Scans and Run Updates" to prevent reinfection. Educating the user is the final step (7), and quarantining (2) and disabling system restore (3) happen before remediation.

Question 3: (Domain 4.0 - Operational Procedures) An IT department is formalizing its procedures. To ensure that all support requests are tracked, prioritized, and assigned to the correct technician, which of the following should be implemented? A. A change management process B. A knowledge base C. A ticketing system D. An acceptable use policy (AUP)

Correct Answer: C
  • Explanation: The function described—tracking, prioritizing, and assigning support requests—is the exact definition of a ticketing system. A change management process is for controlling changes to IT systems. A knowledge base is for documenting solutions. An AUP is a policy for user behavior.