1.3. Reflection Checkpoint
Key Takeaways
Before proceeding, ensure you can:
- Explain why AI transformation should start with business outcomes, not technology features
- Identify which of the three elements (Technology, Process, People) is likely causing an adoption failure
- Match a business scenario to the appropriate Microsoft AI layer (Productivity, Platform, Infrastructure)
- Explain WHY Microsoft 365 Copilot's organizational grounding matters for business value
Connecting Forward
In Phase 2, you'll build on these foundations by learning the specific concepts behind generative AI—what it is, how it differs from traditional AI, and what challenges and opportunities it creates. This knowledge helps you have informed conversations with technical teams and make sound recommendations.
Self-Check Questions
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A company deployed Microsoft 365 Copilot six months ago but sees only 15% active usage. Leadership wants to purchase additional AI tools. Based on the three elements of AI capability, what would you investigate before approving new purchases?
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A retail company wants AI to answer customer questions about store hours and product availability. Their IT team is excited about building a custom solution in Microsoft Foundry. What questions would you ask to determine if this is the right approach?
