2. Generative AI Capabilities Across Microsoft 365 (25–30%)

Understanding Copilot's capabilities starts with understanding its architecture — not at a technical level, but at a conceptual level that lets you predict how it will behave. The single most important things to understand: how Copilot stays within your organizational data boundary, how the context you provide changes what it can do, and why "Copilot in Teams" behaves differently from "Copilot in Outlook."