Phase 3: Application – Practices and Value Streams Driving Professional Results

This phase moves from the "what" and "why" of the ITIL framework to the "how." We will explore the key ITIL Practices, which are the tools and capabilities an organization uses to perform work. You will learn the purpose and key details of the most important practices for the Foundation exam, see how they interact in real-world value streams, and understand how to apply the Continual Improvement model.

Scenario: Your organization understands the ITIL framework in theory but struggles to handle day-to-day work like service outages, user requests, and deploying changes. They need to implement specific capabilities (practices) to manage these activities effectively and consistently.

Reflection Question: How do ITIL Practices provide the specific "tools" needed to execute the high-level activities of the Service Value Chain and turn theory into practical action?