2.3. The 7 Guiding Principles (Exam Application and Real-World Guidance)

💡 First Principle: Universal, enduring recommendations provide a shared value system that empowers individuals and organizations to make sound decisions and adapt best practices to any circumstance.

Scenario: A team is debating the best way to implement a new monitoring system. Instead of getting stuck in a debate about specific tools, the team lead asks, "Which approach helps us focus on value? How can we start where we are with our current tools? Can we progress iteratively instead of doing a big bang rollout?" Using the principles helps guide the team to a more practical and effective decision.

The Guiding Principles are universal recommendations that guide organizations in all circumstances and help adopt and adapt ITIL to their specific needs. They are not optional; you should consider all relevant principles when making decisions or planning work in your professional role. They primarily support practices by providing recommendations on approach and decisions.