Copyright (c) 2025 MindMesh Academy. All rights reserved. This content is proprietary and may not be reproduced or distributed without permission.
Phase 1: Foundational Concepts
This phase establishes the mental framework required for a proficient ServiceNow System Administrator. We will explore the purpose and mindset behind the CSA exam and deconstruct the core principles that govern all good ServiceNow administration. Mastering these foundations is essential for making sound configuration decisions.
Reflection Question: How does a firm grasp of foundational principles like "Configuration over Customization" and "Single System of Record" change your approach from simply "clicking buttons" to "crafting well-designed solutions" on ServiceNow?