4.3.1. Developer Support Plan
š” First Principle: The Developer Support Plan provides technical support and general architectural guidance for non-production workloads, enabling developers to quickly resolve basic issues.
The Developer Support Plan is designed for customers who are testing or developing on AWS and need basic technical support. It's suitable for non-production workloads or environments where a quick response is less critical than for production systems.
Key Characteristics of the Developer Support Plan:
- Technical Support: Access to Cloud Support Associates via email during business hours.
- General Architectural Guidance: Advice on how to use AWS services.
- Response Times:
- General Guidance: < 24 business hours.
- System Impaired: < 12 business hours.
- Use Cases: Non-production workloads, development and testing environments, early-stage startups, learning and experimentation.
- Cost: A percentage of monthly AWS usage, with a minimum monthly fee.
Scenario: A startup is developing a new application on AWS. They need basic technical support for common development issues and general guidance on using AWS services, but they do not have any critical production workloads yet.
Reflection Question: How does the Developer Support Plan, by providing technical support and general architectural guidance, fundamentally enable developers to quickly resolve basic issues and support their non-production workloads without a high cost?