5.2.2. Metaprompts and Grounding

System Messages (Metaprompts):

• Define the AI's persona and behavior
• Set constraints on responses
• Establish response style and format

Example System Message:

You are a helpful customer service agent for Contoso Electronics.
Only answer questions about our products. Be polite and concise.
If you don't know the answer, say so honestly.

Data Grounding:

• Connect AI responses to specific, trusted data sources
• Reduce hallucinations (made-up information)
• Ensure accuracy by referencing real data