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5.3.4. Question Answering

  • Concept: Pre-built knowledge base for FAQ-style interactions
  • Purpose: Answer questions from static content
  • Benefit: Deploy FAQ bots without training NLU models
Suitable scenarios:
  • ✅ Static information in knowledge base
  • ✅ Same answer to same question
  • ✅ Bot conversation with static info
  • ❌ Dynamic information (changes frequently)
  • ❌ Personalized responses
Cost factors:
  • ✅ Required throughput (tier selection)
  • ✅ Size and number of knowledge bases
  • ❌ Number of metadata tags
  • ❌ Number of editors
Data extraction during import:
  • ✅ Formatted text
  • ✅ URLs
  • ✅ Bulleted and numbered lists
  • ❌ Images (not supported during import)